Privacy Policy

Information We Collect

OSA may collect information you provide through website forms, center applications, learner enrolments, course registrations, certificate verification, account creation, email, phone, and support requests.

Identity and contact details such as name, email address, phone number, job title, organization, and address.
Center, trainer, learner, qualification, course, assessment, result, certificate, invoice, and verification details.
Documents or evidence submitted for center approval, learner registration, quality assurance, complaints, appeals, or support.
Technical information such as device, browser, IP address, usage logs, security events, and essential cookie data.

How We Use Information

OSA uses personal and organizational information to operate training, qualification, center approval, certificate, support, finance, and quality assurance services.

To review applications, manage approved centers, register learners, issue certificates, and verify records.
To provide account access, customer support, service notices, invoices, payment processing, and administrative communication.
To protect platform security, prevent fraud, investigate misuse, maintain audit trails, and improve service reliability.
To meet contractual, legal, regulatory, accounting, quality assurance, and record keeping responsibilities.

Sharing Information

OSA only shares information where there is a valid operational, contractual, quality assurance, legal, or security reason to do so.

With approved centers, trainers, assessors, administrators, learners, and employers where needed to deliver or verify services.
With service providers that support hosting, email, payment, analytics, document management, security, and customer support.
With auditors, regulators, professional bodies, legal advisers, or public authorities where required or reasonably necessary.
With another organization if OSA services, assets, or operations are reorganized, transferred, or merged, subject to appropriate safeguards.

Cookies and Similar Technologies

The website may use essential cookies and similar technologies to support login, security, preferences, forms, and service performance. If analytics or non-essential tools are introduced, OSA will manage them in line with applicable consent and notice requirements.

Retention and Security

OSA keeps information for as long as needed for the purpose it was collected, including learner registry records, certificate verification, quality assurance, finance, legal, and dispute management needs.

OSA uses reasonable administrative, technical, and organizational safeguards to protect information. No online service can be guaranteed to be completely secure, so users should also protect passwords, devices, and account access.

Your Choices and Rights

Depending on where you are located and the type of information involved, you may be able to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some records may need to be retained for legitimate quality assurance, certificate verification, legal, finance, or contractual reasons.

To make a privacy request, contact info@osa.uk.net and include enough detail for OSA to identify the relevant record.

International Processing

OSA works with learners, centers, service providers, and partners in different countries. Information may be processed outside your country where needed to deliver services, manage records, provide support, or maintain secure systems.

Updates and Contact

OSA may update this Privacy Policy to reflect changes in services, systems, or requirements. The current version will be posted on this page. Questions can be sent to info@osa.uk.net.